Introduction
The importance of employee engagement is it helps to improve productivity and efficiency, retain customers, and make more profits. Most importantly, when the employee engaged, it means everything the employee does with purpose, energy, and enthusiasm.
The Gallup Organization (2006), simply states that it ‘is the involvement with, and enthusiasm for, work’ (Vance2006a, b). Further, It has elaborated by referring to engaged employees as those who ‘work with a passion and feel a profound connection to their company and drive innovation and move the organization forward ( Gallup Organization, 2006 cited in Storey et al.2009,p.300).
Employee engagement measured/Source:hr.toolbox.com
Global trends in employee engagement – Air Canada (Durinski, 2020)
- At the 2019 ACE conference for HR innovators, people leaders at Air Canada, shared their best practices for engaging their people in 2020.
- Air Canada employees have non-traditional jobs. They may be working with a colleague or crew they’ve never met before, so Air Canada has to work very hard to help employees feel connected to the company.
- In order to address the challenge, Air Canada finds other nimble ways to interact with staff. That includes managers having a quick huddle at the aircraft before the crew boards or managers flying with the crew to spend time with them during layovers.
- Rewarding employee publicly and regularly. Even when managers fly with the crew and recognize their accomplishments, public glory can still be more rewarding than just private ones.
Employee engagement Air Canada/ Source:sproutsocial.com
Employee engagement of ABC Bank
- Career growth
All staff members of ABC Bank are entitled for promotions once they complete the promotion criteria
- Opportunity for innovation
It is necessary to provide new ideas and Management consider such innovative concepts when making policy decisions.
- Encouragement for personal development
Every employee should acquire academic and professional qualifications in order to go through the annual evaluation process.
- Proper communication
Well organized communication system is established throughout the bank. Employees are encouraged to communicate with top management at any time.
Daniel Goleman's Reponse to Gallup Employee Engagement Survey/ Source: www.youtube.com
Conclusion
Employee engagement cannot be identified as employee satisfaction. Many Organizations have employee satisfaction, but a satisfied employee might work for the organization without any complaint. But might not go the extra effort on own.
Therefore, the concept of employee engagement will go beyond employee satisfaction. An engaged employee will go extra mile for the organization and will be loyal too.
Post-Author: Sameera Galagoda
Reference
Durinski, T., 2020. 2020 Employee Engagement Trends Tips from Today’s Leading CHROs and HR Executives. 1st ed. https://www.humanresourcestoday.com/2020/
employee-engagement/trends/?open-article-id=12620673&article-title=2020-employee-engagement-trends&blog-domain=achievers.com&blog-title=achievers-: Human Resource Today.
Sprout Social. 2020. The Importance of Employee Engagement | Sprout Social. [ONLINE] Available at: https://sproutsocial.com/insights/importance-of-employee-engagement/.
Storey, J., Ulrich, D., Write, P. and Welbourn, T., 2009. The Routledge Companion to Strategic Human Resource Management. 1st ed. British Library cataloging publication, Keystock , 28, High street, Tettonhall, wolverhampton: British Library cataloging publication.
YouTube. 2020. YouTube. [ONLINE] Available at: https://www.youtube.com/watch?v=Aklzn18EIcM. [Accessed 20 June 2020].
Informative article. lot to learn.
ReplyDeleteWhile agreeing with Sameera, let me share some emerging trends of employee engagement around the globe.
Non monetary benefits become increasingly important.
Agile work environments are becoming popular.
Employees want to make a difference.
Organizational culture is becoming more important.
very good article saying about employee engagement and how it measured. adding air Canada talent employee engagement practices is valuable. I agree with the author as employee engagement plays vital role in performance as well as organizational culture, leadership style and reward management. feel of engagement can increase performance of employees.
ReplyDeleteNice article Sameera.
ReplyDeleteWhile agreeing with the author i'd like to share my ideas as well.
Organizations have come to an understanding that in today’s ever-changing business scenario, the most valuable resource that needs to be leveraged is a human resource/workforce.
An engaged workforce produces better results for a business, does not hop jobs and most importantly is an ambassador of the organization as a whole at all points of time. This level of engagement is achieved only when people believe that their organization respects their efforts, their work contributes to the organization’s goals and more importantly, their personal aspirations of growth, rewards, and pay are met.
very employee can go through each of the following stages before reaching the top of the pyramid, as a high performer:
1. Survival
2. Job Security
3. Sense of Belonging to/Part of a Team
4. Importance/Value
5. Self-Actualization